DELIVERY TIMES
Under normal circumstances, we aim to despatch all orders within 3 working days.
If there are delays expected in shipping, or if an artwork requires bespoke packaging outside of the ordinary, we will get in contact with you shortly after you have placed an order and let you know the estimated timings for delivery.
POSTAGE AND PACKAGING
ORIGINAL ARTWORK
All orders are packaged securely to prevent the artwork being damaged in delivery.
Delivery costs are included in the price of all original artwork ordered within the EU, Switzerland or the UK. Additional shipping charges apply to all original artwork sent to countries other than the aforementioned, and will be added at check out based on the delivery address.
Original artwork delivered within France will be sent using La Poste or Colissimo. Original artwork despatched to the rest of the world will be sent by Colissimo, Chronopost, or another secure delivery service.
For orders placed through the website, you will receive an e-mail confirmation with tracking details, once your order has been despatched.
Delivery of original artwork will be insured and will require a signature.
It is your responsibility to ensure that your address details are accurate when placing your order.
PRINTS
All prints ordered through the website are fulfilled by Printful.
Delivery costs are calculated based on the delivery address and will be added at check out.
If the delivery address is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You may be liable for reshipment costs once we have confirmed an updated address with you.
INTERNATIONAL CUSTOMS CHARGES
If you are outside France or the EU, you may be charged taxes and duties when your parcel arrives in the country. This is your responsibility to pay. Customs policies vary widely from country to country; you should contact your local customs office to find out more.
RETURNS
ORIGINAL ARTWORK
Andrea would hope that you are happy with your artwork! But if for some reason you aren’t, you can return original artwork from within the EU, Switzerland or the UK as long you inform us within 14 days of having received the artwork. You will be eligible for a refund (minus any delivery costs incorporated into the Total Cost, as explained above under Postage and Packaging).
You are responsible for return delivery costs. The artwork should be returned in its original packaging or packaged securely. The artwork is your responsibility until it arrives, so please consider using a tracked and/or insured delivery service. If the artwork is not returned in its original condition then you may only be eligible for a partial refund.
Unfortunately, we cannot accept Worldwide returns of original artwork (countries outside of the EU, Switzerland or the UK) unless we are deemed to be in breach of contract (e.g. the artwork has been damaged in transit).
Commissioned art pieces cannot be returned.
See our “Returns Policy” below and our Terms and Conditions for further details.
PRINTS
Prints ordered through the website, and fulfilled by Printful, are deemed ‘personalised goods’ under EU consumer rights law (Article 16(c) and (e) of the Directive 2011/83/EU) and so are not eligible to be returned.
Any claims for misprinted/damaged/defective items must be submitted to us within 20 days after the product has been received. We will then raise the issue with Printful. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. We will transmit the claim to Printful and, if deemed an error on their part, Printful will cover the expense.
CONTACT DETAILS
If you wish to contact us, either prior to placing an order or in relation to a purchase from us, please do so using the contact form here or via email to andreaferro.art@gmail.com.
RETURNS POLICY
A. Purchases by a Consumer or Private Individual based in the EU, Switzerland or the UK
By acquiring a work of art from Andrea Ferro, a contract is formed between you and Andrea Ferro (“us”, “our”). If you are a consumer or private individual based in the EU, Switzerland or the UK, you have a legal right to cancel this contract and the purchase of an artwork for the reasons set out under the EU Consumer Rights Directive.
This means that you have the right to cancel a purchase from us for any reason and at any time from the date that we receive payment for an artwork (the date the contract between you and us is formed) through to 14 days after you take delivery of the artwork. This 14 day period is known as the ‘cooling off period’.
So, if you change your mind or decide that you do not want to receive or keep an artwork during the cooling off period just let us know. You must notify us of your decision to cancel the purchase in writing (see our contact details in Section F).
If you choose to cancel the purchase of an artwork before taking delivery, notify us immediately of your decision. Please avoid unpacking the artwork once in hand with you as this can result in damage through unnecessary handling.
If you choose to cancel the purchase of an artwork after you have taken delivery, please be careful with the artwork once it is in hand with you as risk of damage or loss will pass to you upon you taking delivery. All artworks should be handled with care.
Once we have received written confirmation from you that you wish to cancel an order we will then advise you on how the artwork can be returned to us. Please see Section E for further details on how much of a refund you will receive and when you can expect to receive the refund.
B. Purchases by a Consumer or Private Individual not based in the EU, Switzerland or the UK
If you are purchasing artwork as a consumer or private individual not based in the EU, Switzerland or the UK, you have no right to cancel a contract with us under the EU Consumer Rights Directive, unless your cancellation relates to a breach of contract by us (see Section C below).
In exceptional circumstances, we may extend the returns policy set out in Section A above at our discretion. As refunds in this instance are at our discretion rather than set by law, we strongly advise all existing and prospective clients to make sure they are certain in their decision to buy an artwork prior to placing an order.
C. Breaches of Contract by Andrea Ferro
We have strict policies and internal controls in place to ensure that a breach in contract by us is rare, but we recognise that occasionally things do not go as planned. In such instances, we will work with you to resolve the matter in a timely and fair manner.
You have the right to cancel a contract in the event of a breach of contract by us if certain conditions have been met – this includes the following:
(i) Damage in transit
It is your responsibility to notify us if any damage has been caused to the packaging of an artwork whilst in transit within 5 days of the end of the cooling off period, as defined in Section A and in our Terms of Business. You must take photos of any damage to the packaging prior to opening, and forward to us – failure to do so may mean we are unable to agree to a refund. Where possible, request that the courier makes a note of the damage to support a subsequent claim by us.
We will assess the photos and damage and advise on whether you should open the packaging. Subject to us agreeing that we are in breach of contract, we will advise you either to open the packaging and inspect the artwork or return the artwork to us in the current packaging. Please ensure return shipping is made within 30 days of our consent to a refund, and we shall issue a full refund within 14 days of taking delivery.
(ii) Reporting damage on inspection of an artwork
If you haven’t made the decision to return the artwork prior to its arrival (if you have, please see Section A), please inspect the artwork and report any defects to us using clear photographs within 5 days of the end of the cooling off period, as defined in Section A.
We will assess the photos and damage, and subject to us agreeing that we are in breach of contract, we will instruct you to return the artwork to us. Please ensure return shipping is made within 30 days of our consent to a refund, and we shall issue a full refund within 14 days of taking delivery.
(iii) Artwork doesn’t match specification
If you have reason to believe that the artwork specification, including condition, was not accurate at the time of ordering from us, please contact us in writing as soon as possible. Clearly state your reasons for your concern, and we will endeavour to get back to you as soon as possible.
We will assess your concerns and respond in a timely manner. Subject to us agreeing that we are in breach of contract, we will instruct you to return the artwork to us. Please ensure return shipping is made within 30 days of our consent to a refund, and we shall issue a full refund within 14 days of taking delivery.
D. Refund Amount & Other Considerations
Refund Amount if you Change your Mind and we are not in Breach of Contract
If you have changed your mind about keeping an artwork and you have the right to return an artwork to us, or if we have extended our refunds policy to you if you are not an EU, Swiss or UK consumer or private individual, subject to receiving the artwork back in the condition that it was sent to you, we will issue a refund for the price paid for the artwork (or the ‘net sale price’), excluding any disbursements and shipping costs.
This means that you will be responsible for any packing and shipping costs from us to you following your purchase, and also any associated costs to get the artwork back to us following your decision to cancel the contract.
It is therefore very important that you notify us in writing as soon as possible if you have changed your mind because once we’ve shipped the artwork, you will become liable for all return packaging, insurance, and shipping costs.
Refund Amount if we are in Breach of Contract
If we are in breach of contract, we will issue a full refund for the Total Cost, including return shipping costs if paid by you. This means that if we will refund the price paid for the artwork (or the ‘net sale price’), including any disbursements and shipping costs.
We will pay for any additional packing and shipping costs in respect to you sending the artwork back to us.
Refund Amount – other considerations
The refund amount set out above is subject to us receiving the artwork back in the same condition that it left us, or as reported by you in the event of damage in transit.
We reserve the right to reduce the amount of refund in the event of any damage, or any other changes or events that serve to lower the value of the artwork, caused by you or the return shipping if organised by you. Under no circumstances will we refund an amount more than the net sales price of an artwork (excluding shipping and disbursements).
We will issue the refund within 14 days of us taking delivery of the returned artwork.